Customer Relationship Management (CRM)

Every successful organization relies on its customers base to sell products or services. Business that want to track and manage all of the various interactions with their customers frequently deploy a Customer Relationship Management (CRM) system. CRM is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. True CRM brings together information from all data sources within an organization or outside the organization to give one, holistic view of each customer in real time.

With a Microsoft Dynamics CRM system, business can:

  • Achieve a 360-degree view of the customer relationship,
  • Automate common business processes to reduce manual task and common workflows,
  • Deliver a more consistent customer experience by streamlining customer interactions,
  • Enable executives to measure and report on key metrics related to their business so they can make better business and strategy.
Microsoft Dynamics CRM is a business software application that allows companies of all size to track, manage, and report on customer interactions and also streamline various operations, such as financial analysis, customer relationships, supply chain management, and so on.

Microsoft Dynamics CRM includes the following three main modules:

  • Sales Module,
  • Marketing Module,
  • Service Module.

Customer benefits:

  • Achieve clear view of business,
  • Leverage agility for competitive advantage,
  • Partner with IT for long term success,
  • Reach high user adoption,
  • Develop consistent customer processes,
  • Leverage reporting and analytics,
  • Use familiar Microsoft Office tools,
  • View role-tailored customer information,
  • Minimize data entry.
Contact

Milan Schorovsky

Solution Sales CRM 

S&T CZ s.r.o.
City Empiria premises
Na Strži 65/1702
140 00 Praha 4

Tel.: +420 296 538 111
e-mail